Delivering
World-Class
Services

David graduated from West Chester University with a degree in Marketing Management. An energetic and visionary entrepreneur, he was one of the original founders of what became the most renowned multilocation facilities maintenance company in the United States (US Maintenance, now called EMCOR). David later sold US Maintenance in 2006 and at that time, the company was servicing over 50,000 retail locations. Their clients ranged from financial institutions, convenience stores and drug store chains to big-box retailers such as Best Buy, TJ Maxx, Marshall’s, Bed Bath, and Beyond, and Ross Stores.

David retired in 2008, and in 2010 he formed Longport Shields, a vehicle to acquire Shields Business Solutions. As a result of seeing consistently poor service delivery, combined with a hunger to return to the very industry that he was so passionate about, the Shields Facilities Management division was established with the goal of leveraging the knowledge, experience and success of his original venture, to raise the bar for service delivery and provide next-generation solutions.

He continues to be very hands-on in regards to design and execution of all programs. He currently serves on the Board of Advisors on the West Chester University Cottrell Entrepreneurship Center and previously sat on the Foundation Board of Trustees at his alma mater, West Chester university.

Richard graduated from the University of Pennsylvania Wharton School of Business with a Marketing concentration and spent the first 20 years of his career building a consumer products manufacturing firm with international distribution. This business was sold in 2008, and Richard continued to oversee the firm until 2010, when he partnered with David Gansky and Longport Shields to acquire Shields Business Solutions. Soon after, this duo with a rich heritage in the facilities industry established Shields Facilities Management to address the service delivery gaps that had become commonplace.

Richard provides overall strategy and works closely with the rest of the management and operations team to design and deliver world-class maintenance programs for multi-location clients throughout North America. In addition, Richard is an active member of the Philadelphia chapter of Young Presidents’ Organization (YPO), the world’s premier peer network of chief executives and business leaders, dedicated to professional and personal development and community outreach.

As Vice President of Operations, Richard Brown brings strategic leadership and operational excellence to Shields Facilities Management. He oversees the Director of Operations and their teams of Senior Managers and Account Managers, driving a culture focused on delivering exceptional client experiences and dependable service. Richard plays a key role in advancing the company’s procurement program, strengthening supplier partnerships to enhance service quality and efficiency. He also guides a team of Regional Field Managers and Specialists, ensuring a consistent focus on accountability, performance, and operational integrity across all service areas.

Richard has over 15 years of multi-site leadership experience, specializing in building high-performing, cost-efficient operational cultures that drive consistent revenue growth and profitability. With a Master’s Degree in Leadership and a Bachelor’s Degree in Marketing, Richard has led transformative initiatives across industry giants such as Sodexo, CBRE, and Johnson Controls Inc., achieving millions in cost savings and consistently exceeding key performance indicators.

With more than 8 years of expertise in large-scale corporate integrated facilities management, Richard excels in client relations, capital project planning, corporate relocation management, and team development. His strategic vision and leadership style have made him a trusted partner in delivering operational excellence and sustainable growth.

Stephan is a seasoned commercial leader with more than 25 years of experience in the facilities services industry. He has a proven track record of driving growth, building high-performing teams, and shaping strategy to deliver measurable value for both clients and organizations. Known for his ability to develop scalable go-to-market strategies and build strong executive relationships, Stephan has consistently secured multi-million-dollar partnerships while positioning organizations for long-term success.

In his most recent executive role, Stephan redefined pricing and commercial strategies, tripled new sales goals and expanded their national footprint by 25%. His client-first approach emphasizes understanding priorities, aligning solutions with operational and financial objectives, and creating partnerships that reduce costs, improve efficiency, and enhance service delivery.

Beyond his commercial achievements, Stephan is passionate about mentoring and developing teams. He has successfully implemented coaching programs, succession planning, and performance frameworks that motivated and supported his team members. With expertise in financial forecasting, CRM deployment, and consultative selling, he combines strategic vision with practical execution—always focused on delivering value to clients. Stephan holds a Bachelor of Business Administration in Marketing and Management from Georgia State University’s J. Mack Robinson College of Business. A proud husband and father of four, he resides with his family in the Atlanta metropolitan area.

Joe brings more than 20 years of experience within the facilities and construction industry. His goal is always to provide first-class customer service with a positive return on investment on his client’s assets and the highest spend category in the construction and facilities management budget. His insight on all aspects of a construction project, from process improvements to negotiations, takes the stress off the shoulders of his clients and delivers results.

Prior to Joining the SFM team, Joe worked for NEST International as the Construction Manager for over 17 years. Throughout his career with them, Joe strategically planned and executed thousands of projects, including remodeling, rollouts, disaster recovery services, and complete store renovations with customer service and cost reduction in mind every step of the way.

Before joining NEST, Joe was the Owner/Operator of County Builders and Renovators.

Joe is an officer for the Clevemore Fancy Brigade and serves on the Board of Directors to the Philadelphia Mummers Fancy Brigade Association. For over 25 years, he has participated in the annual Philadelphia Mummers Parade on New Year’s Day, along with his daughter and other members of his family. Through his involvement with these organizations, he has led fundraising efforts for Wounded Warriors, Mummers Against Cancer and Santino’s Dragons Autism Awareness for Children.

Bonnie leads the Accounting team at Shields with a strong commitment to accuracy in customer invoicing, vendor payments, and financial reporting. She prides herself on her meticulous attention to detail, which she considers her greatest strength.

With over 40 years of experience in both public and private accounting, Bonnie has served as Controller for privately held companies for more than two decades. She has held the role of Controller at Shields Facilities Management, LLC since its founding in 2011.

Aaron joined Shields Facilities Management in 2019 and leads the Technology department. During his time here he has brought significant enhancements in the areas of information security, systems processes and company infrastructure. He partners with all SFM departments to provide the technology needed to bring exceptional service to our clients. His primary goals include: leveraging technology to improve company efficiency and providing solutions to empower SFM employees and service providers. He has a Bachelor of Science in Information Technology from Colorado State University and multiple certifications from TestOut and CompTIA.

Christine has spent her life in the horticultural, landscaping field, and retail, working for the family business and big box retailers. She holds herself to incredibly high standards and prides herself on exceeding expectations and overcoming any obstacles put before her. Her organizational skills are beyond that of the norm and help to keep her ahead. She thrives on bettering herself and improving and growing the company.

Christine has a bachelor's degree in Marketing from Temple University.

Andy is responsible for program execution within the operations department while ensuring exceptional service for our customers.

Andy originally joined the company in 2016 as an Account Manager within the growing Operations team. He gained valuable experience and was quickly recognized for strong performance, which led to a promotion to the role of a Senior Account Manager, where he oversaw the delivery of more than $2 million of exterior services for SFM clients. In 2020, Andy moved into his current position.

Andy has been involved in facilities management for 10+ years, in positions ranging from retail management to national account management. He prides himself on exceeding client expectations, which provides him great satisfaction in achieving professional goals.

Andy holds a bachelor’s degree in Hospitality Management from Widener University.

Ishika Basu holds a double Master’s degree in Communications and Public Relations. She began her career in a PR firm before transitioning into the marketing world, where she excelled as a Marketing Lead and later as a Sales Manager in the retail industry.

Following a successful tenure in retail, Ishika's curiosity led her to explore the field of facility management. She joined a national janitorial company, where she gained hands-on experience across various aspects of interior and exterior maintenance.

In 2020, Ishika joined Shields as an Account Manager. Her dedication, strategic insight, and leadership skills propelled her through the ranks, and she now serves as the Director of Operations.

John originally joined the company in 2018. John holds a background in Retail Management for big box retailers and brings the retail vision to facilities maintenance. John holds himself to high standards to deliver world class results. Through John’s attention to detail and transparent approach to client engagement, he is able to truly understand client goals and drive his team to achieve very high standards.

John is co-founder of The Coach Wags Memorial Foundation. The Coach Wags Memorial Foundation works with The Children’s Hospital of Philadelphia and the Cellie Coping Company through fundraising efforts and to date has raised over $100,000.

Nancy Cockrell leads the company’s Technology and Customer Service teams. In her current role, Nancy is extremely focused on ensuring quality service delivery and providing our internal team, as well as our service partners, with the technology tools to track and report all work that is performed. She works closely with our Sales and Operations teams to integrate the data that her teams provide and translates that data for continuous improvement and training. Nancy has been a critical part of SFM’s growth and is able to leverage her knowledge and experience from her time in the Operations department to truly understand the importance of exceeding all stakeholders’ expectations and providing the necessary tools to do that.

With over 30 years in the industry, Nancy brings a wealth of knowledge and experience to SFM. She works closely with our management team to ensure that overall strategy and solutions are focused on exceeding client expectations and providing the tools and training that are best in class for the SFM team.

Nancy holds a certification in Project Management from Rutgers School of Business and has been recognized as a Snow & Ice Management Association (SIMA) All-Star.

Samantha has been working for Shields Facilities Management since 2015 and began her journey as an Account Manager supporting our Operations team. Through the years, Sam has truly benefitted from her additional experience within the Operations team as a Customer Liaison and a Senior Account Manager. Her deep understanding of the work being performed, the service partner network that SFM works with, and the compliance requirements so critical to all stakeholders led Samantha to her current role overseeing the Compliance Department at Shields. Samantha communicates with agents, service partners and SFM management to ensure that all required insurance documents are obtained, verified and updated to ensure full compliance.

Prior to working at Shields, Samantha was a Manager for FedEx Office for 9 years. During her time at FedEx Office, she was known for her drive to achieve top revenue goals and provide outstanding customer service.

Samantha’s biggest achievement in life is her three sons. In her spare time, she enjoys spending time with her family and being at the baseball fields watching her sons play.